Damage Request Form

Shout Factory is a company of fans and collectors. We know that the look and feel of our products is critical, and we really focus on the presentation from the art to the packaging materials and to the masters we use.

We are no longer handling replacement requests for products purchased from third-party retailers like Amazon, Walmart, Target, etc. We recommend reaching out to the seller who provided your product to obtain replacements, they should be able to lend some additional assistance.

On the rare occasion where there is a manufacturing defect, Shout Factory has and will provide replacement parts to all affected customers up to the expiration date of the replacement program.

We have laid out some guidelines for replacement here to facilitate the process. If you have damage, have your pictures ready for our representatives.

First Name *

Last Name *

Order Number *

Email *

Shipping Address *

Apartment, suite, etc. (optional)

City *

State *

ZIP code *

Country (U.S. and Canada ONLY) *

Damage Request Form

Which component arrived with damage?

Replacement Guidelines:

Does your reported damage abide by these guidelines?

If your damage does not meet our requirements, your request will be denied.

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