Privacy Notice

This Privacy Notice (“Notice”) applies to personal data Shout! Factory, LLC and its affiliates (collectively, “Shout!,” “we,” “us,” or “our”) collects. This Notice also covers rights and choices related to your personal data.

“Affiliates” refer to any website domain name registered to Shout, including, but not limited to:

https://www.shoutfactory.com
https://www.shoutfactorytv.com
https://www.mst3k.com
https://www.gizmoplex.com/
https://ghiblicollection.com/
https://www.shoutstudios.com/

Data We Collect
How We Use Data
How We Share Data
Your Choices
How We Protect and Retain Data
Third-Party Applications/Websites
Changes To This Privacy Notice
Contact Information
Additional Information For California Residents

Data We Collect

We collect data about you in different ways. For example, we collect data:

Directly from you. This includes when you make an account, sign up to get our emails, buy from us, or contact us.
This includes through cookies, server logs, and other tools on our website or apps.
From other sources. These can include our affiliates, vendors, social media, publicly available sources, and other companies.

The following are a few examples of our collection and use of data:

Context	Types of Personal data	Primary Purpose
Account Registration	We collect your name and contact information when you make an account. We also collect data on the actions that you perform while logged in.	We use this data to provide account related functionalities to users. Accounts can offer easy checkout, saved preferences, and purchase history.
Preferences and Interests	We collect data such as your taste preferences and personal interests.	We use this data to understand your preferences tailor our services to you.
Reviews	We collect data related to any reviews or ratings that you submit.	We use this data to understand your opinions.
Client Information	We collect the name and contact information of our clients and their employees with whom we may interact.	We have a use this data to contact our clients and communicate with them about business activities such as projects, services, and billing.
Your Use of Our Website	We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device.	We use this data to make our website operate. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this data to help detect and prevent fraud.
Technology for Targeted Advertising	We may let third parties place tracking technology on our websites and apps (e.g., a cookie or a pixel). The third party might also collect data over time and across other websites and applications. Among other things, they may use this data to serve ads tailored to your interests, which may include ads about our products or services.	Where required by law, we base the use of third-party tracking technologies upon consent. Users should go to the footer of our website and click on “Your Privacy Choices” for more information. To opt-out of targeted advertising on our app, adjust the settings on your mobile device.
	We collect personal data, such as your your region.	We use this data to understand our users and provide tailored services.
Distance	When you use one of our apps, we collect your location from GPS, Wi-Fi, and/or cellular technology in your device. This lets us determine your location.	We use this data to understand our users and provide tailored services. In some contexts, our use is also based upon your consent to share geo location data with us.
Email Interactions	If you receive email from us, we use tools to capture when you open our message, click on links or banners in it, or make purchases after receiving an email.	We use this data to understand how you engage with our messages.
Job Applicants	If you apply for a job, we collect information needed to process your application. This may include your social security number. Providing this information is required for employment.	In some contexts, we are required by law to collect data about applicants. We also use this data to evaluate your application or consider you for other positions. If you become an employee, you will be provided with a separate privacy notice that explains how we collect, use, and share additional data about our employees.
Feedback/Support	If you provide feedback or contact us for support, we collect your name and email, as well as other content that you share to reply.	We use this data to receive and act upon feedback.
Mailing List	When you sign up for our mailing lists, we collect your email or postal address.	We use this data to share information about our products and services.
Mobile Devices	We collect information your device broadcasts when you visit our website.	We use this data to identify unique visitors and understand how users engage with us on their mobile device.
Order Placement	We collect your name, billing, shipping, and email addresses, phone number, and credit or debit card information when you place an order.	We use your information to perform our contract to provide products or services.
Partner Promotion	We collect data that you provide as part of co-branded promotions with other companies.	We use this data to fulfill our promotions.
Surveys	We collect data you share through surveys. If a survey is offered by a third-party service provider, the third party’s privacy notice applies to the collection, use, and disclosure of your data.	We use this data to understand your opinions.
Sweepstakes or contests	When you enter a sweepstakes or contest, we collect data about you such as your contact information.	We use this data to operate the sweepstakes. In some contexts, we are also required by law to collect information about those that enter.

If you are in Canada, our lawful basis for processing your data is generally consent.

How We Use Data

We also use data to:

Identify you when you visit our sites.
Complete transactions.
Improve or create services and products.
Streamline checkouts.
Conduct analytics.
Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
Market our products or services.
Market the products or services of our business partners.
Find and prevent malicious, deceptive, fraudulent, or illegal activity (e.g., activities that might harm the rights, property, or safety of our company, users, employees, or others).
Find and prevent security incidents.
Enforce our policies and agreements.
Debug, find, and fix errors that impair our website and services.
Comply with legal or regulatory obligations.
Establish or exercise our rights and defend against legal claims.
Serve administrative purposes and manage our relationships.
For other reasons with your consent.

The sections above describe our main purposes in collecting your data, but often we have multiple purposes.

To the extent we store and use deidentified personal data, we will not try to reidentify the information, except to test our deidentification methods.

How We Share Data

In addition to the specific situations discussed elsewhere in this Notice we may share personal data in the following situations:

Affiliates and Acquisitions. We may share data with our affiliates (g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. Your data may be shared to provide services by a third-party agent.
Public. Some of our websites may allow for comments or reviews in a public forum. If you post on these pages, what you share may be publicly available.
Co-Branded Promotions. We may offer contests, sweepstakes, or other promotions with third party partners. If you enter one that is sponsored by a third-party partner, the information that you give will be shared with us and them. Their use of your data is not governed by this Notice.
Service Providers. We may share your data with service providers. Service providers may help us to run our website, conduct surveys, provide technical support, process payments, fulfill orders, and more.
Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.

Some jurisdictions require us to disclose whether the following categories of personal data are collected, shared with third parties for a “business purpose,” or “sold,” or transferred for “valuable consideration.” The table below indicates the categories of personal data we collect and transfer in a variety of contexts. We do not “sell” your personal data for money.

Categories of Personal Data	Disclosures for a Business Purpose	Sharing for Targeted Advertising
Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.	· Affiliates or subsidiaries · Business partners · Joint marketing partners · Operating systems and platforms · Other Service Providers · Payment processors and financial institutions · Professional services organizations, this may include auditors and law firms · Social networks	· Advertising networks
Financial Information – this may include bank account number, credit card number, debit card number, and other financial information.	· Affiliates or subsidiaries · Payment processors and financial institutions · Professional services organizations, this may include auditors and law firms	· N/A
Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	· Affiliates or subsidiaries · Business partners · Joint marketing partners · Other Service Providers · Social networks	· Advertising networks
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, app, or ad.	· Affiliates or subsidiaries · Business partners · Joint marketing partners · Other Service Providers · Social networks	· Advertising networks
Geolocation data – this refers to non-precise geolocation information such as your city, state, or neighborhood.	· Affiliates or subsidiaries · Joint marketing partners · Operating systems and platforms · Other Service Providers · Social networks	· Advertising networks
Professional or employment-related information – this includes, for example, information submitted by job applicants.	· Affiliates or subsidiaries · Business partners · Other Service Providers · Professional services organizations, this may include auditors and law firms	· N/A
Inferences drawn from any of the information listed above	· Affiliates or subsidiaries · Business partners · Joint marketing partners · Other Service Providers	· N/A
Additional categories of personal data described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics, or description.	· Affiliates or subsidiaries · Business partners · Other Service Providers · Payment processors and financial institutions · Professional services organizations, this may include auditors and law firms	· N/A

Your Choices

Some jurisdictions give you a right to make the following choices about your personal data:

Access. You may request access to your personal data or confirmation that we have data about you. In certain limited cases, you may ask to receive access to your data in a portable, machine-readable form.
List of Third-Party Recipients. You may request a list of specific third parties to which we have disclosed personal information. Please note, some jurisdictions also allow you to obtain a list of the categories of third parties to which we have disclosed personal information. You can find that information in the table above under the “How We Share Data” section.
Change. Most of our websites allow you to change or delete your account profile. If our website does not permit you to update or correct certain information, you can reach us at the address below to request a change to your information. You may ask us to correct inaccurate or incomplete data. Note that we may keep historical data in our backup files as permitted by law.
Deletion. You may ask us to delete your personal data. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
Opt-out of Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by visiting the “Your Privacy Choices” link on our homepage. Note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may opt-out of other forms of targeted advertising by submitting a request as described below. We recognize Global Privacy Control (GPC) signals enabled by customers on their browser or browser extension as valid opt-out requests where required by applicable law. Please note that your opt-out preference signal will be applied only to your current browser and device. For more information on GPC, visit Global Privacy Control. If there is a conflict between the GPC signal and a manual choice that you have made on our website regarding targeted advertising, we will honor your manual choice.
Objection to or Restriction of Certain Processing. In certain circumstances, you may object to the processing of your personal data or ask that we restrict processing of your personal data. To do so, follow the instructions below.
Online Tracking. We do not recognize the “Do Not Track” signal.
Promotional Emails. You may choose to provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content, as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
Promotional Mailings. If you do not want to receive offers and/or circulars from us, email us with “NO SNAIL MAIL” in the subject line, and include your name, address, and zip code. Note that our mailings are prepared in advance of being sent. We will remove your name from our mailing list after receiving your request, but you may receive mailings from us that had been initiated prior to processing your request.
Promotional Text Messages. If you get a text message from us that has promotional content, you can opt-out of future text messages by replying “STOP.”

Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny some requests because the law permits or requires us to. We will not discriminate against individuals who exercise their privacy rights under applicable law.

Submitting Requests

You may exercise the above rights by going to the footer of the website and clicking [WEBFORM] or by contacting us via the contact information below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”

As required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, shipping address, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to share a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal data about you in our files.

In some circumstances, you may designate an authorized agent to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a completed Authorized Agent Designation Form which shows that you may act on another’s behalf.

How We Protect and Retain Data

No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect your personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.

Some of our websites permit you to make a password protected account. You are responsible for selecting a unique and complex password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.

We keep your personal data for only as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data. We also weigh the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we obtained the data and whether we can meet those purposes through other means, as well as applicable legal requirements.

Third-Party Applications/Websites

We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.

Membership

We offer a program that gives perks, like cash back, early access, and exclusive offers (“Membership Program”). When you sign up for the Membership Program, we ask for your name, email address, and in some cases, your phone number. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Membership Program or any of its features without notice. To the extent permitted by applicable law, we may also modify these Membership Program Terms at any time and your continued use of the Membership Program following the effective date of any such changes shall constitute your acceptance of such changes.

Under California law, our Membership Program might be considered a “financial incentive” program as it involves collecting personal data. We do not assign a monetary value to the data we collect. Based on our reasonable estimate, the value of your personal data to us is related to the value of the free or discounted products or services you get. This value is based on the cost related to offering those free or discounted products or services.

You can opt-in to our Membership Program by providing the information requested when you visit or shop shoutfactory.com. Additional information about our membership program and activities may be found when you sign up and at https://shoutfactory.com/community/membership.

By participating in our membership program, you may provide us personal information including:

Contact data
Profile data
Communications data
Payment and transactional data
Device data
Online Activity data
Data about others

You may withdraw from the Membership Program by contacting us at info@shoutfactory.com.

Data Sharing and Third-Party Disclosure
When you enroll in the Membership Program, you consent to the sharing of your personal data, including your name, email address, purchase history, and usage data, with our Membership Program provider, Inveterate. This information is shared to facilitate the management of your membership benefits, track rewards, and for analytics purposes to improve the program.

Inveterate processes your data as a service provider to Shout! Factory. For more information on how Inveterate uses your data, please review their Privacy Policy.

Your Rights Regarding Shared Data
You have the right to access, modify, or delete any personal data shared with Inveterate as part of your membership. If you have any concerns or would like to exercise your rights, please contact us at info@shoutfactory.com.

Data Retention and Security
Your data will be retained by Inveterate for as long as is necessary to provide the Membership Program services and benefits, or as required by applicable laws. Inveterate implements industry-standard security measures to ensure the safety and protection of your data.

Withdrawal from the Membership Program
You may withdraw from the Membership Program at any time by contacting us at info@shoutfactory.com. Upon withdrawal, any personal data shared with Inveterate will be managed in accordance with their data retention policies and applicable legal requirements.

SMS

The Shout! Factory mobile message service (the "Service") is operated by Shout! Factory (“Shout! Factory”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

By consenting to Shout! Factory’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Shout! Factory through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Shout! Factory. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 +877-731-7173 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Shout! Factory mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

If you need assistance or have questions regarding the Shout! Factory mobile message service, text HELP to +1 877-731-7173 or reach out via email at info@shoutfactory.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Changes To This Privacy Notice

We may change our Notice and privacy practices. New notices will be published on our website. If changes are material, the Notice that was in place when you submitted personal data to us will generally govern that data unless you consent to the new Notice. Our Notice shows “effective” and “last updated” dates below. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.

Privacy Inquiries

If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please reach out to us. We will try to address your requests and provide you with additional privacy-related information.

Shout! Factory LLC
1640 S. Sepulveda Blvd., Suite 400
Los Angeles, CA 90025
info@shoutfactory.com
877-366-3293

Additional Information For California Residents

California law requires us to disclose the following information on our privacy practices. If you are a California resident, the following disclosures apply to you in addition to the rest of the Notice.

California Shine the Light. If you would like more information on the categories of personal data (if any) we share with third parties or affiliates for those parties to use for direct marketing, submit a written request using the information in the Contact Information section.
California Notice of Financial Incentive. We offer a program that gives perks, like cash back, early access, and exclusive offers (“Membership Program”). When you sign up for the Membership Program, we ask for your name, email address, and in some cases your phone. Under California law, our Membership Program might be considered a “financial incentive” program as it involves collecting personal data. We do not assign a monetary value to the data we collect. Based on our reasonable estimate, the value of your personal data to us is related to the value of the free or discounted products or services you get. This value is based on the cost related to offering those free or discounted products or services. You may withdraw from the Membership Program by contacting us at the address described in the program terms and conditions. Visit the Terms of Use and Membership page for full program rules, including how to join.
California Sensitive Information Disclosure. We collect the following categories of sensitive personal data (as defined under California law): a consumer’s account log-in, financial account, debit or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. This data is collected to process transactions, comply with laws, manage our business, or provide services. Note that we do not use such data for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal data for cross-context behavioral advertising.

Effective Date: 12/20/2024

Last Update: 12/20/2024